ClefinCode Chat is a practical, open-source messaging platform designed to make business communication efficient, secure, and accessible across every channel. Built by ClefinCode’s experienced web and mobile app development team, it integrates directly into your ERPNext environment, transforming it into a unified hub for all your customer and team interactions.

Omni-Channel Integration for All Your Needs

Connect with your customers and teams seamlessly across WhatsApp, Telegram, Facebook Messenger, Instagram Direct Messages, and more. With advanced WhatsApp integration powered by Twilio, you can leverage enterprise-grade messaging capabilities, including WhatsApp-approved templates for structured and automated communication.

With enhanced WhatsApp support, you can create two types of profiles:

Personal:
Direct, one-to-one messaging between sender and receiver.

Support:
Group-based channels, managed by admins who can add or remove members as needed.

This omni-channel approach ensures that your conversations stay secure and accessible, bringing all customer interactions into one organized space.

Flexible Communication Tools

ClefinCode Chat supports direct messaging and group conversations for smooth team collaboration and effective customer communication. Share multimedia content such as pictures, videos, files, voice clips, contacts, and even real-time location data received from WhatsApp contacts.

The platform also introduces chat templates, allowing teams to standardize frequently used messages, accelerate responses, and maintain consistent communication across all channels. The intuitive interface ensures quick adoption, whether your team works in the office or remotely.

Topic-Based Discussions and Guest Messaging

Encourage focused, topic-based discussions within your team for better coordination and context. With guest messaging through a secure website portal, you can elevate customer service by engaging visitors directly, capturing inquiries, and resolving issues more efficiently.

Enhanced Collaboration and Privacy Controls

ClefinCode Chat includes dynamic conversation features and user or Doctype mentions to keep everyone aligned with ongoing discussions. Robust privacy and access controls ensure that conversations remain secure, relevant, and visible only to authorized users.

Advanced Notification System

ClefinCode Chat now includes a centralized notification framework tightly integrated with ERPNext. System events can trigger notifications that are delivered through multiple external platforms, enabling flexible and event-driven communication.

Additionally, the mobile application features a dedicated section for ERPNext system notifications, ensuring users never miss important updates, approvals, or alerts—no matter where they are.

Built for Flexibility and Customization

Built on the robust ERPNext and Frappe frameworks, ClefinCode Chat is fully open-source and highly customizable. The backend code is available on GitHub, giving your team full control to extend features, integrate additional platforms, or tailor workflows to your business needs.

Performance and Stability Improvements

This release represents a major milestone: ClefinCode Chat stands as one of the first ERP-based, open-source omni-channel messaging solutions with deep WhatsApp and notification integration. Performance optimizations and architectural improvements ensure a smooth, stable, and scalable experience.

Mobile App for Constant Connectivity

Stay connected wherever you go. ClefinCode Chat offers a free mobile app available on the App Store and Google Play, enabling your team to communicate, receive system notifications, and respond to customers anytime, anywhere.

Dedicated Support for Your Business

A dedicated support section within the app provides guidance and assistance related to ERPNext services, system integrations, and mobile application development. ClefinCode Chat helps keep your communication organized, responsive, and future-ready while scaling seamlessly with your business growth.