Whatsnext

A WhatsApp inbox built into ERPNext — not just a template-blasting tool. Whatsnext gives your team a real two-way chat interface, synced live to your Customers, Contacts, and Leads, so conversations happen where your business data already lives.

Why Whatsnext

Most WhatsApp-for-ERPNext tools stop at "send a templated message when X happens." Whatsnext starts there — but the core of the app is a genuine conversation view: incoming replies, outgoing messages, media, and history, all threaded per customer, with an offline-capable chat list that works like a proper messaging app, not a report screen.

Features

• Two-way chat, not just outbound sends — a real conversation UI (inbox, threads, media, read/delivered status) synced to ERPNext documents (Customers, Contacts, Leads, etc.), not a one-way notification log

• Meta WhatsApp Cloud API and Twilio support, selectable per-message or system-wide

• Reusable message templates with {{1}}, {{2}} variable substitution

• Event-driven notifications — fire a WhatsApp message automatically on Sales Order, Sales Invoice, Delivery Note, Quotation, Payment Entry, Purchase Order, Purchase Invoice, Lead, Opportunity, Customer, or Supplier Submit / Update / Change via the WhatsApp Notification doctype

• Scheduled sends, with a safety-net job that recovers stuck messages

• Dashboard for message queue, delivery status, weekly trend, and top templates

• Offline-friendly conversation list (Dexie/IndexedDB cache) and installable PWA

Architecture

Classic Frappe app (whatsnext/) + fully decoupled Vue 3 SPA (frontend/), served at /whatsnext.